Refunds Policy

When you can get your money back, and how quickly.

Last updated: September 23, 2026

We want every client to know exactly where they stand before paying. This policy explains when you are entitled to a refund, how to request one and how fast we process it. It applies to every purchase made through hltbrands.com. If anything is unclear, email contact@hltbrands.com before you buy — we would rather answer a question than process a refund.

1. Cancel before work starts

You may cancel any order for a full refund at any time before we begin work, with no questions asked and no fee. Just email contact@hltbrands.com with your order number.

2. One-time entry services

Website Health Check ($29): if you are not satisfied with the report, tell us within 7 days of delivery and we will refund you in full. Quick Fix ($30 per task): if we cannot complete the task as described, or it is not done within one business day of starting, you receive a full refund for that task.

3. Care plans and subscriptions

New care-plan subscribers can cancel within the first 14 days for a full refund. After that, you can cancel anytime with 30 days notice; we do not refund partial months already billed, but you keep all work completed. Annual plans cancelled after 14 days are refunded for any full unused months.

4. Website builds

If you cancel after work has started, we refund the unused part of your deposit, less the value of work completed as shown on an itemised statement. Payments for delivered and approved milestones are not refundable. Defects are fixed free for 30 days after launch.

5. Marketing services

Management fees for months already delivered are not refundable. One-time setup fees are refundable only if setup has not started. Advertising spend is paid directly to the platform and is subject to the platform’s own policies.

6. Product sourcing

The sourcing fee is fully refundable before we contact any supplier on your behalf. Once work has begun, we refund the unused portion against an itemised statement. Payments you make to suppliers are outside our control and are not covered by this policy.

7. How to request a refund

Email contact@hltbrands.com with your order number and the reason for the request. We confirm eligibility within 2 business days.

8. How refunds are paid

Approved refunds are returned to the original payment method within 5–10 business days. Your bank may take a few more days to show the credit.

9. Your other rights

This policy does not limit any rights you have under applicable consumer-protection law.

Contact

HLT BRANDS Household Business (“HLT Brands”)
Lot 4, LK 7-3, My Gia An Khanh Urban Area, Nam Nha Trang Ward, Khanh Hoa Province, Vietnam
Email: contact@hltbrands.com
Phone: +84 384 565 454
Business registration no. 040093006279