Privacy Policy
How we collect, use and protect personal information when you use hltbrands.com or buy our services.
Last updated: September 23, 2026
HLT BRANDS Household Business (“HLT Brands”, “we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, why we collect it, who we share it with and the choices you have. It applies to hltbrands.com and to the services we provide.
1. Information we collect
- Information you give us: your name, business name, email address, phone number, website address, billing details and anything you write in a contact form, email or order note.
- Order information: the services you buy, invoices, and payment status. Card or wallet details are entered directly with our payment provider; we never see or store full card numbers.
- Account access you share with us: when you ask us to work on your website or ad accounts, we receive access credentials or user invitations. We use these only for the agreed work.
- Technical information: IP address, browser type, device, pages visited and similar data collected through cookies and server logs.
2. How we use your information
- To answer enquiries, quote, deliver and support the services you buy;
- To process payments, issue invoices and prevent fraud;
- To send service-related messages such as reports, renewal reminders and important notices;
- To improve our website and services; and
- To meet our legal, tax and accounting obligations.
We only send marketing emails if you have agreed to receive them, and every such email includes a way to unsubscribe.
3. Legal basis
We process personal data to perform our contract with you, to comply with legal obligations, for our legitimate interest in running and securing our business, and — where required — with your consent. We handle personal data in line with applicable Vietnamese data-protection law and, where it applies to you, other laws such as the GDPR.
4. Sharing your information
We do not sell personal data. We share it only with service providers who help us run the business (for example web hosting, email, payment processing and accounting), with platforms you ask us to work on (such as Google or Meta), or where the law requires it. These providers may process data outside Vietnam; we use reputable providers with appropriate safeguards.
5. Cookies
We use essential cookies to run the website and shopping cart, and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
6. Data retention
We keep personal data only as long as needed for the purposes above: typically for the duration of our relationship plus the period required for tax and accounting records. Access credentials to your accounts are removed when our work ends or when you ask.
7. Security
We use SSL encryption, access controls, strong passwords and two-factor authentication where available. No online system is completely secure, but we work hard to protect your information.
8. Your rights
You may ask to access, correct, delete or export your personal data, withdraw consent, or object to certain processing. Email contact@hltbrands.com and we will respond within 30 days.
9. Children
Our services are intended for businesses and are not directed at anyone under 18.
10. Changes
We may update this policy from time to time. The date at the top shows the latest version.
Contact
HLT BRANDS Household Business (“HLT Brands”)
Lot 4, LK 7-3, My Gia An Khanh Urban Area, Nam Nha Trang Ward, Khanh Hoa Province, Vietnam
Email: contact@hltbrands.com
Phone: +84 384 565 454
Business registration no. 040093006279